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VREB
Complaints
How
to File a VREB Complaint
http://www.state.va.us/dpor/enfocomp.htm
Time For Filing A
Complaint
Any complaint against a regulant for any violation of
statutes or regulations pertaining to the regulatory
boards, in order to be investigated by the Department,
shall be made in writing, or otherwise made in
accordance with Department procedures, and received by
the Department within three years of the act, omission
or occurrence giving rise to the violation.
Where a regulant has materially and willfully
misrepresented any information required by statute or
regulations to be disclosed to a complainant and the
information so misrepresented is material to the
establishment of the violation, the complaint may be
made at any time within two years after discovery of the
misrepresentation.
Filing A Complaint
The Department regulates the following professions and
occupations:
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ARCHITECT |
HAIR
BRAIDER |
REAL
ESTATE |
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ASBESTOS ABATEMENT |
HEARING AID SPECIALIST |
REAL
ESTATE APPRAISER |
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AUCTIONEER |
HOME
INSPECTOR |
TATTOOER |
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BARBER |
INTERIOR DESIGNER |
TIMESHARE ACT |
|
BODY-PIERCER |
LANDSCAPE ARCHITECT |
TRADESMEN |
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BOXER |
LAND
SURVEYOR |
WASTE FACILITY OPERATOR |
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BRANCH PILOT |
LEAD
ABATEMENT |
WATER/WASTEWATER WORK |
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CEMETERY |
NAIL
TECH/SALON/SCHOOL |
WAX
TECHNICIAN |
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CONDOMINIUM ACT |
OPTICIAN |
WETLAND DELINEATOR |
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CONTRACTOR |
POLYGRAPH EXAMINER |
WRESTLER |
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COSMETOLOGIST/SALON/SCHOOL |
PROFESSIONAL ENGINEER |
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GEOLOGIST |
PROFESSIONAL SOIL SCIENTIST |
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The Compliance & Investigations Division of the
Department of Professional and Occupational Regulation
(the “Department”) reviews complaints to determine
whether the Department is authorized to process the
complaint. The Department will only process complaints
against individuals or businesses that are subject to
the laws or regulations of regulatory boards within the
Department.
What Happens When You File A Complaint
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NOTE: The Department cannot guarantee
anonymity. By law, all complaints received by the
Department are subject to public disclosure once a
case is closed. Therefore, if you wish to file a
complaint anonymously, please do not include any
personal information on the complaint form or any
supplemental documents that reveal your identity.
While the Department may accept an anonymous
complaint, it will not proceed if it lacks
sufficient information to support a regulatory or
criminal violation. |
The complaint will be reviewed to determine whether a
violation of a law or board regulation may have
occurred. If the evidence supports a probable violation
of a law or board regulation, the complaint will be
processed by the Compliance & Investigations Division.
The complaint may be resolved informally or investigated
further. You may be asked to provide additional
information.
If the investigation shows probable cause that a
violation occurred, (1) the appropriate regulatory board
may take action to require remedial education, impose a
fine, suspend or revoke the license, or fail to renew a
license, or (2) criminal action may be taken if the
individual or business is not licensed. You may be asked
to appear in court or at a disciplinary proceeding to
provide testimony for the case.
If the investigation does not show probable cause that a
violation occurred, the case will be closed.
For more information about the disciplinary process,
click here.
In some instances, the Department may offer mediation as
a means of alternative dispute resolution regarding
complaints against licensees. A regulatory board CANNOT
require any individual or business to refund money,
correct deficiencies, or provide other personal
remedies. In some cases, a legal action may be your only
recourse to resolve a matter. The Department cannot
provide legal advice.
In certain cases, you may be eligible to receive funds
under the Virginia Contractor/Real Estate Transaction
Recovery Acts. For further information, contact the
Recovery Fund section at (804) 367-1559, by mail, or
click here for
Virginia Contractor Transaction Recovery Fund or
here for
Virginia Real Estate Transaction Recovery Fund.
For more information, to request a complaint form, or to
file a complaint, contact us at:
Department of Professional and Occupational Regulation
Compliance & Investigations Division
Complaint Analysis & Resolution
3600 West Broad Street
Richmond, Virginia 23230
Telephone: (804) 367-8504
TDD: (804) 367-9753
Fax: (804) 367-2179
Email:
complaintanalysis@dpor.virginia.gov
Complaint Form ( Adobe Acrobat PDF format)
The Department considers all complaints important. The
processing of the complaint will be conducted in as
timely a manner as possible. Many complaints, however,
present an immediate threat to public safety and will be
given priority. Thank you for your patience during the
complaint process. |
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