The Ombudsman Program adopted by the Regional Cooperative made up of the Realtor Association of Prince William, Northern Virginia Association of Realtors, Dulles Area Association of Realtors, Blue Ridge Association of Realtors, and Greater Piedmont Area Association of Realtors is intended to provide an alternative dispute resolution service for members of the public or other Realtors with complaints against members of one of the Associations. All local associations are charged with the responsibility of receiving and resolving ethics complaints, and hearing arbitration disputes filed against their members. An ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues.
Once the designated Association staff receives a request or intake form for ombudsman services, the information will be sent to an Association ombudsman. The ombudsman will make all necessary contact with the parties in an attempt to resolve the complaint. If the efforts are not successful, the ombudsman will advise the complainant about the next steps in the complaint process should the complainant wish to file a formal Code of Ethics complaint.
The types of dispute that the ombudsman can assist with are those that are:
- Modest monetary amount, not greater than $500.00
- May be solved by providing simple education
- May be solved by providing basic knowledge
Ombudsman Intake Form